Shipping & Returns Policy
SHIPPING
- Shipping Fees are based on the Volumetric Weight (i.e. a combination of the weight and dimensions) of the product.
- Merchandise is usually dispatched and delivered between 7-15 working days after the order is confirmed. There might be some lag on this schedule for difficult to service pin codes on buyers or sellers ends and also due to lockdown zoning due to the pandemic. It is our endeavour to try and minimise the delivery times as much as possible.
- While we try and process order confirmations as soon as possible, in some circumstances it may take up to 48 hours due to the current pandemic.
- Products purchase from multiple sellers will be delivered to you individually at different times based on the dispatch dates and dispatch pin codes.
- Our delivery teams will attempt to deliver your purchase two times over a period of four business days before it is considered a non-delivery and sent back to the seller. In such cases, you will be given store credit after deducting the payment processing & return shipping charges.
- All deliveries require an authorised person’s signature, so please ensure you’re available at your selected delivery address. Deliveries signed by a family member/staff on your behalf will be considered as proof of delivery
- Delays owing to interstate regulations, strikes, delivery outage are unfortunately out of our control, however, we will communicate the status to you at all times. Delays due to designers production capacities will be captured at the outset and communicated to you at the time of order confirmation - you may reserve the rights to accept or cancel the order. However please be kind, we are all working keeping the safety of our staff and you and with reduced capacities.
- Should we fail to deliver products due to unavailability, poor product quality, inventory or other internal issues, we will cancel your order and offer you a full refund.
- Please note we currently may not be able to ship to all pin codes due to the pandemic. We are a small team and may get back to you with such restrictions as and when they arise. Please bear with us as we grow.
- Please make sure that the shipping address is correct, as we will not be able to redirect the orders once they are dispatched to you.
RETURN, EXCHANGE & REFUNDS
Non Returnable Products
Our products are non-returnable
Since most of our products move from one loving home to another and due to hygiene reasons, please note that these products are non-returnable.
We are always at hand to help resolve any issues with your order.
Products will be considered for dispute resolution within the applicable window (24 hrs from when the product is received) if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Yobler.com
In case of any breakage or damage claim (at the time of delivery) replacement/refund will be provided after obtaining necessary proof (eg. pictures). We recommend taking an opening video at the time of unboxing your products to assist with any disputes.
Our team can guide you on possible resolutions and next steps, should an issue arise. Please contact us on support@yobler.com with:-
- Subject indicating issue with order
- The order number and delivery date
- Details of the issue
- Photographs of the issue
- Opening Video
